We're a message away.
botthms.Ready is provided through your school or club, so your coach is usually the fastest answer — but our team is glad to help you directly.
Email us directly.
We reply within two working days. Please include your school or club name and whether you're an athlete, a parent or a coach — it gets you a faster answer.
The quick fixes, first.
I can't sign in.
Athlete accounts are created by your coach — ask them to check your invite. Parents join through the invite link sent by email; if it has expired, your school can send a new one.
I'm a parent and I see no athletes.
Your account is not yet linked to your child. Ask the school to resend your guardian invite, and it will appear once the link is accepted.
Notifications aren't arriving.
Check that notifications are allowed for botthms.Ready in your phone settings, then sign out and back in to refresh the connection.
How do I delete my account?
In the app: Profile → Delete my account (athletes) or Home → Delete my account (parents). Deletion is permanent. You can also email us and we will remove it for you.
Your data, and who can see it.
Consent is captured before any account is active, everyone holds their own password, and data is visible only to that athlete, their own coaches and their own parents.